Customer Service

We are delighted to make your visit to Grand Central Shopping Centre truly pleasurable and have the following services to help you enjoy your day.

Customer Service Desk

Grand Central's Customer Service Desk is located on Level 2 near Australian Geographic and is open during the Centre's core trading hours.

Here you can find information regarding Grand Central's retailers and events plus hire wheelchairs, motorised scooters, prams or kiddy cruisers, buy gift vouchers, lost and found property register, bus timetable information and any other general enquiries. Phone Customer Service on

1800 638 855 or email us at customerservice@grandcentralshopping.com.au

Parent's Room

For parents or minders shopping with children, our parent's rooms are located on both level 1 and level 2 of the Centre.

Grand Central Gift Cards

Personalised Grand Central Gift Cards are available from our Customer Service Desk on Level 2 and can be purchased in denominations from $20 to $500.  Grand Central Gift Cards are redeemable at participating Centre retialers*, and they are valid for 12 months from the date of issue. EFTPOS and Credit Card facilities are available.

*Grand Central Gift Cards cannot be redeemed at Myer, Target, Coles, Dick Smith Electronics and Birch Carroll & Coyle Cinemas.

Click here for Terms & Conditions.

Motorised Scooter, Wheelchair and Pram Hire

If you require a wheelchair, pram or a motorised scooter, then let us help you. We offer free hire of wheelchairs and a motorised scooter to make your stay here a relaxed and comfortable one. Prams and Strollers are also available for your shopping convenience at no charge. To book any of this equipment, please phone the Customer Service Desk on 1800 638 855. For your convenience, bookings can be made up to two weeks in advance. Upon arrival in the centre, simply visit the Customer Service Desk and provide proof of identity to collect your wheelchair, motorised scooter, pram or stroller.