Getting Here

parking

Ticketless Parking has arrived at Grand Central 

The installation of Grand Central’s state-of-the-art ticketless parking system is now complete. 

From 14 June the system commenced full operation and includes LED-based car space indicators and electronic display boards to allow customers to easily find an available car parking space, connecting them with retailers in the Centre.

Parking will be FREE for customers who:

  • Visit for 3 hours or less
  • Spend over $150 per visit. Please see our Customer Service Desk with your receipts during trade hours on the same day as your transaction/s.
  • Have a disability parking permit and register with us. Please see our Customer Service Team, located on Level 2, outside of Australian Geographic store during trade hours.
  • See a movie during their visit (using their cinema ticket barcode to scan at the pay stations before exiting).
  • Enter our facilities after 6pm.

REGISTER:

Grand Central customers can register their credit card details securely on the Grand Central website to set up an account for 'set and forget' parking, similar to an e-toll, for a truly effortless shopping experience.

Register here.

ALL DAY PARKING:

For customers who live outside of Toowoomba and plan to shop and spend more than three hours at the Centre, Grand Central are providing an option for all-day parking in an allocated rooftop zone at a discounted rate.

Refer to the Regional Visitors FAQs for information and registration details.

If you have any questions about the new ticketless parking system:

Ticketless Parking at Grand Central

MANAGED PARKING Q&A's:

As part of its $500 million redevelopment, Grand Central has introduced a ticketless parking system to assist with customers connecting with retailers.

The system provides great new features for customers including ticketless entry, new wayfinding technology including LED-based car space indicators, and increased digital signage.

The changes are designed to create an improved parking experience for customers at Grand Central by making parking as quick and easy as possible for our customers.

What’s new?

Features of Grand Central’s new managed parking system include:

  • Cameras to detect vehicles within each space
  • LED based space indicators which change colour to reflect the status of the parking spaces
  • electronic display boards to indicate the direction and quantity of available parking bays
  • extensive signage to guide customers
  • ticketless payments using licence plate recognition

How does it work?

Ticketless Parking

Ticketless parking uses licence plate recognition to track parking without the need for a paper ticket, providing a streamlined entry and exit system for Grand Central customers.

On entry, a camera will recognise licence plate details and a digital screen will display each vehicle’s arrival time. Vehicles will not be required to stop as tickets will not be issued.

Upon exiting, customers will stop at the boom gates while the camera scans the license plate details and calculates the time spent and if any costs are incurred. If customers have been under 3 hours the boom gates will automatically open and no action is required. If customers have paid at the pay stations or scanned their validation bar code (from Customer Service, or the cinema ticket barcode) the boom gates will automatically open also. If payment is required, a credit card can be scanned at the boom gates, however it is advised to check and pay at pay stations where possible.

Parking Guidance System

Grand Central’s new state-of-the-art parking guidance system uses LED-based car space indicators and electronic display boards to advise customers of available car parking spaces, making it quicker and easier to find a space.

Once inside the car park, guests can locate an available park using the green and red light system overhead.

How much will it cost to park at Grand Central?

Independent data analysis of our customers’ shopping behaviour, indicated that less than 10% of our guests will have to pay for parking.

Parking will be FREE for customers who:

  • Visit for 3 hours or less
  • Spend over $150 per visit and validated with Customer Service during opening hours.
  • Have a disability parking permit and have registered with Customer Service
  • See a movie during their visit (using their cinema ticket to validate their parking)
  • Enter our facilities after 6pm.

For those who stay beyond three hours, parking costs will start at only $2.00 for more than three hours.

Rates for parking are as follows: 

  • Up to 3 hours : Free
  • Up to 3.5 hours : $2.00
  • Up to 4 hours :  $3.00
  • Up to 4.5 hours : $4.00
  • Up to 5.0 hours : $6.00
  • Up to 5.5 hours : $8.00
  • Up to 6.0 hours : $10.00
  • Up to 6.5 hours : $12.00
  • Up to 7.0 hours : $15.00
  • 7.0 and over : $20.00
  • Maximum Daily Rate $20.00

How can I pay for my parking?

Any customers who have parked for less than three hours will not be required to pay for parking, and can proceed directly to the exit. The ticketless payment system will recognise your vehicle’s licence plate and the boom gate will open automatically.

If required, payment for parking will be able to be made:

  • at car park exit barriers using credit card
  • at pay stations located at all lobby entrances via cash or credit card*
  • via automatic charge to a credit card by registering online at grandcentralshopping.com.au.

* A 10¢ transaction fee will apply for each credit card transaction. 

If I register online, will my licence plate and credit card number be kept secure?

Yes, Grand Central will keep all personal details secure in accordance with our privacy policy, which can be found on our website or on request from our Customer Services team.

This policy adheres with Australia’s Privacy Act.

Will there be staff to help in the car park?

The car park will be managed 24 hours a day by staff that can assist Grand Central customers. Every exit will have a call button to contact a staff member for assistance.

If you have any questions or concerns about the new managed parking system at Grand Central, please call the development information line on 1800 753 069.

 


ADDITIONAL CAR PARKS AND CHANGED ACCESS OPTIONS

  • On 29 March 2017 new car park zones, entrances and streets leading to entry and exit points were opened, providing an additional 2,000 new car parks to our customers.
  • Victoria Street is now open to two-way traffic. These changes are designed to improve traffic flow and reduce congestion.
  • An additional seven level car park zones can be accessed via Victoria Street, Little Street or Duggan Street and and is making parking more efficient for all of our customers.
  • The additional car parks provide best access to KmartBig W and Woolworths.
  • Map below or download for easy reference.